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                            A
PROJECT REPORT
ON
EMPLOYEE SATISFACTION SURVEY
SUBMITTED TO
EMPI B-SCHOOL, NEW DELHI
In partial fulfilment of the requirement for the award of the Post Graduate Programme of
RESEARCH & BUSINESS ANALYTICS

2008-2010
SUBMITTED BY
DEEPIKA TYAGI
submitted to
Mr. David Easow
Director, Vc-Magtics

INDEX
Sr. No
Title
Page No
1
Acknowledgement
03
2
Employee Satisfaction Survey
04
3
Company Profile
05
4
Exclusive Summary
07
5
Objectives Of Survey
08
6
Research Methodology
09
7
Graphical Analysis of The Questionnaire
11
8
Areas To Improving
37
9
Questionnaire
38
10
Bibliography
41
11
Spreadsheet
42

ACKNOWLEDGEMENT
Before I go on to elaborate and explain this exhaustive piece of work, I would first and foremost like to express my heartfelt gratitude to a few people who have contributed to the successful completion of my thesis.
Heading the list is my guide Prof. NAGRANI without whose invaluable support and constant guidance this thesis would not have seen the light of day.
I would like to thanks Mr. Vinay Agarwal (Vice President) and Mr. Anant Kumar Singh (HR Manager) Of TEVA API INDIA LTD. And all the respondents who spent their valuable time to reply of my questions and therefore helped me reach a conclusion. And lastly to my parents who bear the expense of my project.

Employee Satisfaction Surveys
The most common purpose for surveying employees is satisfaction. Employee satisfaction surveys deal with workplace issues, such as benefits, commitment to diversity, and effective communications. The data from these surveys helps paint a portrait of employee attitudes and opinions. These kinds of surveys are particularly useful after a company has undergone some sort of change, such as a layoff, an acquisition, or a new department head. They also help employers isolate the root causes of persistent problems, such as low productivity or high expenses.
Employee satisfaction surveys help employers measure and understand their employees' attitude, opinions, motivation, and general satisfaction with their work environment. Use employee satisfaction surveys to inform employee decision making, benefits, work needs and more.

Employee satisfaction surveys provide valuable data that can ultimately save your company money. Our employee satisfaction surveys can:
>> Measure employee satisfaction levels
>> Track changes in employee satisfaction over  time
>> Improve overall satisfaction and retention


COMPANY PROFILE




Teva Pharmaceutical Industries Ltd. Is a global pharmaceutical company specializing in the development, production and marketing of generic and proprietary branded pharmaceuticals as well as active pharmaceutical ingredients. Teva is among the top 20 pharmaceutical companies and among the largest generic pharmaceutical companies in the world.
Teva of Israel, the world's largest generics company, made a quiet entry into the Indian market some two-and-a-half years ago when it acquired JK Industries' pharmaceuticals business.
In the last one year, the company was reported to be in talks with some leading Indian companies for an acquisition. What added grist to the rumour mills was its appointment of DS Brar, the former Ranbaxy honcho, as its advisor in India.
The backbone of Teva Pharmaceutical Industries is its world-leading generic pharmaceuticals business. Through subsidiary Teva Pharmaceuticals USA, the company makes generic versions of brand-name antibiotics, heart drugs, heartburn medications, and more -- in all about 300 generic products. Teva's US generic products include equivalents of such blockbusters as antidepressant Prozac and cholesterol drug Mevacor.
The company, Israel's top drug maker, also develops and manufactures proprietary drugs, including multiple sclerosis treatment Copaxone and Parkinson's disease treatment Azilect. Its active pharmaceutical ingredients division makes drug components for Teva and other pharmaceutical manufacturers.


EXECUTIVE SUMMARY
The compiled report signifies level of employee satisfaction in TEVA API INDIA LTD.  Most of the employees are satisfied with this company.
Company has a very good image among its employees.
Most of the employees know company’s strategy; they have confidence in its leadership. Employees are satisfied with this company.
Most of the Employees are getting appropriate recognition for their contribution. TEVA providing fair salary to its employees for their work.
Teva as an organization really has a very bright future because of its environment.
Organization is like a family where employees have to put share of responsibilities and work in accordance with the organization goal.
As far as employer-employee relationship is concerned working in TEVA is very satisfactory. People always get chance to show their talents and get recognized. Management is quit approachable.


OBJECTIVES OF SURVEY
Measure job satisfaction of the employees of TEVA API INDIA LTD.
To assess the general attitude of the employees towards TEVA API INDIA LTD.
To assess the level of commitment across process and facilities.
To analyze the strengths and weakness of TEVA as an organization
To help the management of the company to know about the actions to be taken to increase the level of satisfaction of the employees.
RESEARCH METHODOLOGY

GRAPHICAL ANALYSIS
OF THE QUESTIONNAIRE
1. How long has you worked for Teva API India LTD.?
Less than one year					
One year to less than two years		
Two years to less than five years		
Five years to less than ten years		
Ten years or more					
Analysis: -

Sr.no
Work with TEVA
Value
Percentage
1
Less than one year
8
26.67%
2
One year to less than two year
3
10.00%
3
Two year to less than five year
7
23.33%
4
Five year to less than ten year
3
10.00%
5
Ten year or more
9
30.00%
Total
30
100%
COMMENT: - 30% employees are working more than ten year with TEVA, 26.67% working from less than one year , 23.33% working from more than two year, 10% are working from one year and 10% employees are working from more than five year with this company.

2. Overall, how satisfied are you with Teva API India LTD. as an Employee?
(a) Very Satisfied             (b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied                (e) Very Dissatisfied
Analysis: -

S.no
Satisfaction Level
Value
Percentage
1
Very Satisfied
13
43.33%
2
Satisfied
17
56.67%
3
Neither Satisfied nor dissatisfied
0
4
Dissatisfied
0
5
Very dissatisfied
0
TOTAL
30
100%
COMMENT: - 56.67% employees of the company are satisfied with this company as an employee 43.33% employees are very satisfied. Nobody is dissatisfied




3. How satisfied are you that you understand the long-term strategy of Teva API India LTD.?
(a) Very Satisfied           (b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied             (e) Very Dissatisfied
Analysis: -



S.no
Satisfaction Level
Value
Percentage
1
Very Satisfied
12
40.00%
2
Satisfied
17
56.67%
3
Neither Satisfied nor dissatisfied
1
3.33%
4
Dissatisfied
0
5
Very dissatisfied
0
TOTAL
30
100%
COMMENT: - Most of the employees (56.67%) are satisfied that they understand the long term strategy of TEVA, some of them (40%) very satisfied and very less no (3.33%)  of employee is neither satisfied nor dissatisfied.


4. Do you understand what Company Teva API India LTD. as a Company, is trying to achieve?
(a) Yes              (b) No
Analysis:-



S.no
Understanding Level
Value
Percentage
1
Yes
29
96.67%
2
No
1
3.33%
TOTAL
30
100%
COMMENT: - Majority of the employees (96.67%) of the company understand what is company’s objective  & goal, less no of employee (3.33%) don’t understand what company TEVA API INDIA LTD. As a company is trying to achieve

5.  Do your work gives you a feeling of personal accomplishment?
(a) Yes                     (b) No
Analysis: -


S.no

Value
Percentage
1
Yes
25
83.33%
2
No
05
16.67%
TOTAL
30
100%
COMMENT:-  Most of the employee’s (83.33%) work give them the feeling of personal accomplishment , some of them (16.67%) don’t feel personal accomplishment  from their work.
6. Do you receive any appropriate recognition for your contributions?
(a) Yes              (b) No
Analysis: -


S.no

Value
Percentage
1
Yes
25
83.33%
2
No
5
16.67%
TOTAL
30
100%
COMMENT: - Majority of the employees (83.33%) receive appropriate recognition for their contribution, some of them (16.67%) did not receive any appropriate recognition.

7.  How much confidence you have in the leadership of Teva API India LTD.?
(a) More than Enough    (b) Enough
(c) Less than Enough
Analysis:

S.no

Value
Percentage
1
More than enough
19
63.34%
2
Enough
10
30.33%
3
Less than enough
1
3.33%
TOTAL
30
100%
COMMENTS:- Majority of the Employees (63.34) of the company have more than enough & some of them (30.33%) enough confidence in the leadership of  this company, very less no of employee (3.33%) has less than enough confidence in the leadership of TEVA.

8. 	Your role at Teva API India LTD
(a) Do you have enough authority to
Make decisions you need to make?
(a) Yes                 (b) No
Analysis: -




S.no

Value
Percentage
1
Yes
25
83.33%
2
No
05
16.67%
TOTAL
30
100%
COMENTS: - In TEVA majority of the employees (83.33%) have enough authority to make decisions what they need to make, some of them (16.67%) don’t have enough authority .

(b) How satisfied are you with the type of work that you do?
(a) Very Satisfied               (b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied                  (e) Very Dissatisfied
Analysis:-
S.no
Satisfaction Level
Value
Percentage
1
Very Satisfied
14
46.67%
2
Satisfied
15
50.00%
3
Neither Satisfied nor dissatisfied
1
3.33%
4
Dissatisfied
0
5
Very dissatisfied
0
TOTAL
30
100%
COMMENT:-  Majority of the employees (50.00%) are satisfied with their work what they do, some of them (46.67%) are very satisfied and very less no of employee (3.33%) is neither satisfied nor dissatisfied.
9. Did Teva API India LTD. Provide as much initial training as you needed?
(a) Yes                  (b) No
Analysis: -

S.no

Value
Percentage
1
Yes
19
63.33%
2
No
11
36.67%
TOTAL
30
100%
COMMENTS: - Majority of the employees (63.33%) said that TEVA provided initial training to as they needed
10. Pay and Benefits
(a) Is your salary fair for your responsibilities?
(a) Yes             (b) No
Analysis:
S.no

Value
Percentage
1
Yes
22
73.33%
2
No
08
26.67%
TOTAL
30
100%
COMMENT: - Majority of the employee’s (73.33%) salary is fair for their responsibilities but some of the employee’s (26.67%) salary is not fair for their responsibilities.
11. What can Teva API India LTD do to increase your satisfaction as an employee?
SUGGETIONS:-
Facilities: -
- Schooling for children
- Medical facility
Technical training.
Salary should be increase
Company should provide some money and time to spend Socially.
Company should have some tie-up with some good school of NCR for education of children.
Company should arrange one trip in a year for enjoyment of employees.
AREAS TO IMPROVING
Medical Facility should be available in the company area.
Schooling facility for the employee’s children.
Time to time Training should be provided by the company.
Compensation
- Salary
- Benefits
Opportunities for professional development
Recognition


QUESTIONNAIRE
Teva API India LTD. Employee Satisfaction Survey
Good morning, I’m Deepika Tyagi From ‘EMPI Business School’ (New Delhi) I’m doing a survey on employee’s satisfaction. It’s a project of my end semester.
Name ………………………………………………
Age….
21 to 34	 
35 to 44	 
45 to 54	 
55 or older 
Sex….
Male		
Female	
Signature………………………..
1. How long has you worked for Teva API India LTD.?
Less than one year					
One year to less than two years		
Two years to less than five years		
Five years to less than ten years		
Ten years or more					
2. Overall, how satisfied are you with Teva API India LTD. as an Employee?
(a) Very Satisfied
(b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied
(e) Very Dissatisfied

3. How satisfied are you that you understand the long-term strategy of Teva API India LTD.?
(a) Very Satisfied
(b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied
(e) Very Dissatisfied
4. Do you understand what Company Teva API India LTD. as a Company, is trying to achieve?
(a) Yes
(b) No
5.  Do your work gives you a feeling of personal
Accomplishment?
(a) Yes
(b) No
6. Do you receive any appropriate recognition for your contributions?
(a) Yes
(b) No
7.  How much confidence you have in the leadership of Teva API India LTD.?
(a) More than Enough
(b) Enough
(c) Less than Enough

8. 	Your role at Teva API India LTD
(a) Do you have enough authority to make decisions you need
to Make?
(a) Yes
(b) No
(b) How satisfied are you with the type of work that you do?
(a) Very Satisfied
(b) Satisfied
(c) Neither Satisfied nor dissatisfied
(d) Dissatisfied
(e) Very Dissatisfied
9. Did Teva API India LTD. Provide as much initial training as you needed?
(a) Yes
(b) No
10. Pay and Benefits
(a) Is your salary fair for your responsibilities?
(a) Yes
(b) No

(b) Are there any benefits you would like added to Teva API India   LTD 's benefits package?
Yes	 What would you like added?
______________________________________________________
No	
11.	What can Teva API India LTD do to increase your satisfaction as an employee?



BIBILIOGRAPHY
www.wikkipedea.com
www.google.com
www.tevapharm.com
                        

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